Privacy Policy

Last updated: August 2026

BFF Dog Training respects your privacy and is committed to protecting the personal information you provide to us.

1. What information we collect

We may collect information such as:

• your name

• email address

• phone number

• information about your dog

• information you provide about your dog's training or behaviour

• booking and appointment information

• information you provide when contacting us or completing an enquiry or intake form

• payment and transaction information where relevant.

We only collect information that we reasonably need to provide our services, respond to enquiries, manage bookings and communicate with you.

2. How we collect your information

We may collect information when you:

• contact us through our website

• complete a contact or enquiry form

• complete a client or dog information form

• book a training session or workshop

• communicate with us by email, phone or other agreed means.

3. How we use your information

We use your information to:

• respond to your enquiries

• arrange and manage bookings

• provide personalised dog training services

• communicate with you about your appointments or services

• maintain appropriate client and training records

• process payments where applicable

• provide information about our services where you have agreed to receive it.

We do not sell your personal information.

4. How we store and protect your information

Your information may be stored using third-party services that BFF Dog Training uses to operate its business, such as website, booking, form and payment services.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

5. Sharing your information

We only disclose personal information where reasonably necessary to provide our services, operate our business, process payments, manage bookings or where required or authorised by law.

Where we use third-party service providers, those providers may process or store information on our behalf.

6. Overseas providers

Some of the technology and service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.

7. Marketing

If you receive marketing communications from BFF Dog Training, you can unsubscribe at any time by contacting us or using the unsubscribe option provided in the communication.

8. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

9. Privacy complaints

If you have a concern about how we have handled your personal information, please contact BFF Dog Training first so that we can investigate and respond to your concern.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or privacy practices.

Last updated: August 2026